F R E Q E N T L Y   S K E D    U E S T I O N S 

HAVE A QUESTION ABOUT OUR LITTLE PRODUCTS, OUR BESPOKE SERVICE OR OUR WORKSHOPS IN LONDON? 
YOU MIGHT FIND THE INFO YOU ARE LOOKING FOR HERE, AND IF NOT, DROP US AN EMAIL AT HELLO@LITTLEBCOMPANY.COM  
AND WE WILL GET BACK TO YOU.  

1 : P R O D U C  T S

Since day one, our ethos of Style, Quality and Sustainability have infused our work.

At little.B, we believe in the beauty of nature and we want to use the best for our products to ensure our customers have stylish home decor  and craft kits that still respect the environment and our little green planet.

All papers and wood sold are from FSC certified forests and we are always on the look out for better sustainable options.

 

All origami items are cut, drilled, sanded (when with wood), folded and assembled by hand with great care however it does mean that variations from one item to the other can happen but we do believe that's what makes each item unique.

Our FYO kits are trialled and tested before we launch them and all are individually created to ensure our customers get the best and most unique experience.

All of our products are handmade and/or prepared in our home studio in London so rest assured that you are buying from a small business who respects its environmental impact.

We use recycled and recyclable materials for our packaging and encourage our little paper lovers to re-use and recycle at all times.

2 : B E S P O K E

We stock a very wide variety of papers with a lot of colours and themes so if you are after something specific for your home or  a gift contact us so we can arrange something for you.

Bespoke is only an extra £10 from our regular product costs so get in touch at hello@littlebcompany.com if you would like us to make something special for you.

LEADTIME

All  bespoke products are made to order so please allow 14 days for the order to be made prior to  despatch once full payment has been received.

If you are in hurry and need it in less time, please do contact us at littlebcompany@gmail.com as we are always trying our best to satisfy our customers.

3 : W O R K S H O P S

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We aim to ship all orders within 48 hours of payment receipt, excluding weekends, unless stated otherwise on the website.

All orders are made and dispatched from the UK.

We do ship worldwide (no delivery to P.O boxes) and orders are usually dispatched via Royal Mail for the UK, and Royal Mail international for the rest of the world.

All our origami products are safely wrapped in recycled tissue paper and cardboards boxes so the shapes do not get crushed until it reaches your home.

- United Kingdom: 2 - 3 working days  

       Royal Mail signed for 1st class delivery (with proof of delivery): £3.95

- Europe: Takes 3 - 5 working days.

       Royal Mail International Tracked (Signature required upon delivery.): £8.20 

- Rest of the world: Takes 5 - 10 working days.

       Royal Mail International Tracked (Signature required upon delivery.) £10.75

 

Import duties and taxes will be charged in certain countries- if you are unsure if your country charges import duties and taxes you should contact your local customs office. All duties and taxes are payable by the customer.

We do not accept responsibility for missing parcels once the piece has been shipped out from our studio. 

For further details, email us at hello@littlebcompany.com.

4 : S H I P P I N G

5 : R E F U N D

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

To complete your return, we require a receipt or proof of purchase.  

To be eligible for a return, your item must be unused and in the same condition that you received it and It must also be in the original packaging.

Non-returnable items are:
- Gift cards 

- Bespoke Orders
- Downloadable software products 

 

There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

 

REFUNDS (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


LATE OR MISSING REFUNDS (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@cottonclara.com. 


EXCHANGES (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@littlebcompany.com and we will inform you on how to proceed.


GIFTS 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 


SHIPPING 
To return your product, you should mail your product to: little.B, 40 woodside road, London, N22 5HT, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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